Return Policy

We want you to love your purchase and have the correct product the first time. Our lighting and interior specialists are available by phone to assist with any questions you might have regarding the product or design before you make the purchase. 

We are experienced in design and work in the industry with the products that we sell. When you contact Alcott & Bentley, you will reach an expert that has the ability to create mock-ups of products in your space as well, saving you time and money, and finishing your project in true style. 

Please give our professional designers a call first at (502) 454-8938 to assist you in making the best purchase to avoid returns or exchanges.  We are also available by email:  sales@alcottgallery.com

We understand that there may be an occasion where you will need to return something to us. We accept returns within 10 days of receipt. Returns will only be accepted if the product is uninstalled, in the same condition as received, and in original packaging. The cost of return and restocking the merchandise is 20% of the original purchase.

Your refund credit will be issued after the item has been received and inspected.

Damages

Unfortunately, fragile items are sometimes damaged in shipping. We ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 3 days of receipt of the item(s). We will then arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.

 

Defective Products

Please keep in mind that defective goods (those with factory defects, missing parts or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 3 days of receiving your order.